You call us—or email, Slack, whatever works. You’re not shuttled off to some random call centre that reads scripts off a screen. Our support team is up to their eyeballs in WordPress daily, so they actually know how to fix that plugin conflict or speed snag. We’re not the type to say “Hmm, must be your theme’s fault. Good luck!” If it’s on our server, we’ll get to the root cause. If your site is flipping out at 2 a.m., we’ll see the alerts and jump in before you even finish your meltdown. Basically, you get support that cares and acts, not a ticket queue that grows mould.